QTS E-Newsletter
#3 - A Collision of Generations
"I don't care to belong to a club that accepts people like me as members." —Groucho Marx |
#2 - Incompetent People Really Have No Clue
"We've been through so much together, and most of it was your fault."
—Ashleigh Brilliant
#1 - The Good, the Bad, and the Ugly of Customer Service
"If we don't change the direction we're going, we're likely to end up where we are headed."
-Chinese Proverb
