[1]
"If we don't change the direction we're going, we're likely to end up where we are headed."
-Chinese Proverb
Welcome to the Quick Training Solutions.com [2] newsletter—your online resource for strategies, tips, and advice on training and development issues.
Our goal is to provide you with real-life takeaway strategies that will enhance your role as a leader, supervisor, or human resource associate. Feel free to duplicate, reprint, or use any of our content as you please. Just credit us with the following language:
"Used with permission from Nielsen & Associates, LLC. Please visit us at www.quicktrainingsolutions.com [3]."
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How Do I Maximize My ROI on Training Dollars? [5]
ROI, or Return on Investment, has been a popular buzz word for a long time. It’s been used and overused as a tool to decide the merits of committing capital for everything from R&D to training. Will the benefits show up in the bottom line? More [6]
What is EPIC, and How Can it Help Your Business Succeed? [7]
One of the most exciting things to come from Inscape Publishing in recent years is not a product, but a product platform. EPIC (Electronic Profile Information Center) provides a simple way to deliver employee profiles via the internet. From your workstation PC, you can administer access codes that allow people to complete the assessments online... More [8]
The Good, the Bad, and the Ugly of Customer Service [9]
It's easy to get so busy trying to win new customers that you forget about the ones you already have. That's where customer service comes in. I once worked for a life insurance salesman who was... More [10]
Using Learning Tools to Boost Employee Morale [11]
One of the largest online banking institutions was struggling with employee morale and productivity. The international call center had high rates of absenteeism and turnover, which affected customer satisfaction. The company wasn't sure how to solve the problem, but it wanted to increase retention and morale... More [12]
What to Do When Your Team Isn't Selling -- Part Three [13]
In Parts One and Two of this series, we discussed the key communication tactics that must happen between the sales leader and his or her team members. This included outlining sales expectations... More [14]
Plan Your Week in Under 30 Minutes [15]
Most experts agree that anyone in the business world can plan an entire week in less than 30 minutes if they follow the OATS formula listed below... More [16]
The Three "Beakers" of Conflict [17]
Everyone knows that conflict is an ever-present dynamic in any group, business, and organization - the real question is how to deal with these dynamics. Here is a very poignant way of showing what kinds of conflict are present in the workplace and how to approach them... More [18]
To view our full library of leadership training and employee skills development articles, visit QuickTrainingSolutions.com [19].