#3 - A Collision of Generations
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"I don't care to belong to a club that accepts people like me as members." —Groucho Marx |
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Coffee Break
--"'Tis the season to mingle. Office parties and other business/social events abound. Many of us find this kind of exercise excruciatingly painful...." But there are great benefits to attending these events, strategy wise.
--Here is an interesting article on the effectiveness of flexible work arrangements and how, when set up right, they can create better performance for the individual and the company.
--A quick search at Newsvine turned up some great customer service articles: Your First Customer Service Job; How to keep customers happy; Customer Service Tips from Hooters.
--From the other side of the customer-service fence: "People who are forced to act happy and friendly as part of their jobs are more likely to be depressed." "Whenever people are forced to suppress their true feelings it has negative consequences on their health."
--In "Loving your job... not liking it," Alexander Kjerulf of positivesharing.com offers some great strategies on not just settling for work, but mastering it!
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