Customer Service
Want to be a Chinese Airline Pilot?
By Ron Nielsen on Wed, 2006-12-13 07:23.
For the folks that think about or are traveling in China here is one for you - I learned that it may not be a good plan to fly on a Chinese airline, and I guess that is why the rates are so cheap...The Good, the Bad, and the Ugly of Customer Service
By Diane Owens on Tue, 2006-09-12 10:19.
It's easy to get so busy trying to win new customers that you forget about the ones you already have. That's where customer service comes in. I once worked for a life insurance salesman who was... The Right Person in the Right Place
By Diane Owens on Tue, 2006-09-05 10:59.
Make sure that whoever is your company’s first line of defense is the right person for the job. Recently I was searching for a particular office whose address didn’t seem to exist. I walked into a random... Working from the Inside Out: Top Internal Customer Service Standards to Help Any Organization Succeed
By Corey Nielsen on Tue, 2006-09-05 08:06.
Because of the competitive nature of today's business world, your company must consider the importance of consistent customer service as you seek to stay viable in your market. This means not only a top-level service-training program to help your... 